Shipping Info

* Items in stock will be shipped within 5-10 business days after ordering.
* New items can take more time to prepare. Please refer to each item's Product Description.
* In case of dolls, normally it takes about 60~90 business days to prepare a doll. For more information, please refer to Product Description.
* If we don't receive down payment within 3 days, order will get canceled automatically.
* We use EMS or EMS premium to ship our products. Shipping fee is charged by EMS or EMS premium.
* Depending on weight and destination, shipping cost will be charged differently.

Exchange/Refund

* To return or excahnge products, contact us within 5 days after receiving your order.
* We only accept return or exchange, if there is a problem with the product.
* If there is a problem with the product, Iplehouse will take charge of the shipping cost.